Performance Management, Communication and Decision Making

Performance Management, Communication and Decision Making2018-07-31T10:10:13+00:00
High Performance Organizations

We guide and support the organization’s deployment of holistic and effective frameworks so that:

  • a) Actionable Information is always available at the point it will be needed,
  • b) Decisions are made by those who have the most knowledge and expertise on the subject,
  • c) Every individual and team has a performance contribution related to the common goals of the organization.

For this, we work on the following axis:

  • Understanding: everyone understands exactly who their customers are, and their goals, needs and expectations. Everyone has a clear understanding of not only the goals to satisfy customers, but also the needed resources, organization support, and skills to make these goals a reality.
  • Synchronization: teams and individuals are continuously aligned and synchronized on how to effectively meet the common goals and needs of their customers. This alignment also includes the definition of the processes needed to achieve the goals and the most efficient ways to implement the processes.
  • Accountability: in a way that all members in each team are involved in the specific target delivery and the deep hands-on understanding of their customers’ needs. “Customers” in these organizations are both internal customers and external customers. This involvement also shows each employee, up close and personal, how he/she impacts and creates value.
  • Continuous Innovation: by making the CAPD cycle the core system in these companies with the belief that those closest to the work understand the process better than anyone else. Giving these employees the power to make changes and improve the process, means more work gets done better and faster with fewer mistakes. When these employees are constrained by decisions made in advance (the classic definition of a policy), innovation and progress are stopped by bureaucracy.
  • Quick Learning: we work to eliminate the fear of failure and enable “failing fast” to develop a culture of innovation. Process innovations not only produce new products and services, but also can save time, money, and create better quality.
  • Best-Practice Sharing: Make the change official and share with other teams, partners, and internal customers. When standardizing, be sure to include the benefits, savings, and quality that came from the change. This is important information to analyze the benefit to the bottom line or overall goals. This can expand and scale the improvement from one team to the entire operation.
Talk to a Customer Success Manager
Share This