5600+
BUSINESS, USER, CLIENT
AND CONSUMER METRICS
ANALYZED AND MANAGED IN REAL TIME
BY SELF-ORGANIZED TEAMS.
THE CHALLENGES WE HAVE SOLVED FOR OUR CLIENTS:
“In the last ten years everything has changed except our way of selling. The results and the times call for a change.”
“We sell but we can´t retain the customer. Our customers buy from us but don't appreciate us, and we lose them very quickly.”
“We have a lot of data about our customers but we don't share them with each other or use them to serve the customer better.”
WE HAVE SIMILAR PROBLEMS. WE NEED SOLUTIONS
SUMMARY OF THE SOLUTIONS WE HAVE IMPLEMENTED
1/5
Agile Marketing & Sales
We make customer, consumer and user loyalty an organizational imperative, eliminating the traditional barriers between marketing, sales and the rest of the company. We create multidisciplinary, self-organized teams that use Agile practices, data and digital marketing as well as digital sales technologies to better understand customer needs and continuously surprise them.
2/5
Customer Journey
We accelerate customer acquisition, activation, conversion and loyalty for the companies we support. Starting with the correct definition of the "Buyer", we develop together with our client the Customer Journey to visualize the needs of the different profiles of the "Buyer" at any moment of the purchase process, as well as to understand how the customers think, what they are interested in and what type of information and data they need in each phase to be able to move forward.
3/5
Cross-Selling y Upselling
We multiply our clients' sales results through the implementation of effective cross-selling and up-selling strategies. These strategies are implemented on the basis of a deep knowledge of the buyer and his/her her Buyer Journey. From understanding the needs - may the be expressed or not - existing, however, in each profile of the buyer, we are able to motivate the purchase of complementary products along with the main product through cross-selling. With up-selling, we encourage purchases that improve or optimize the main purchase made by the customer.
4/5
LEAN Service - LEAN Hospitality
We create services with a strong commitment to surprise the user or client, at all points of contact. Having deployed the practices of Lean Management in more than 30 hospitals and 40 hotels of the Marriott Group,we have used the our deep knowledge to create our own methodology. It focuses on making services deliver to the users the value they need, where they need it, when they need it and also in the quantity and form they need it.
5/5
High Performance Sales Teams
We multiply the results of the sales teams, developing them and accompanying them through our proven methodology PEAKⓇ Performance. With PEAKⓇ we put Agile methodologies and digital tools at the service of an integrated sales cycle that enhances prioritisation by data, excellent execution, learning and alignment as well as continuous innovation. This cycle facilitates the development of professionals and teams, becoming increasingly self-organized and effective in attracting, activating and retaining customers.
WE NEED SALES TEAMS READY TO SELL IN THE DIGITAL WORLD
BOOTCAMP
FUEL
F: FIT FOR THE NEW NORMAL.
U: UNDERSTAND NEW CUSTOMER NEEDS.
E: ELIMINATE WHAT YOUR CUSTOMERS ARE NOT WILLING TO PAY FOR.
L: LEAD THE NEXT. LEAD WITH AGILE AND DIGITAL TECHNOLOGIES THE FUTURE OF EXPONENTIAL CHANGE
OUR CLIENTES
TELL YOU HOW WE ACHIEVE HIGH PERFORMANCE:
ActioGlobal has been very successful in introducing a methodology that allows us to order, align and measure the progress of business in an organization as complex as ours with nearly 100 multidisciplinary teams. This is especially difficult in an organization that is not only a matrix, but at least comprises four different businesses in the same organization. In this environment, managing a cross-sectional area like the one I manage, which has dependencies with many vertical areas, raised significant issues. On the one hand, the product teams often forgot to incorporate the commercial input and, on the other hand, the commercial teams had dependencies on other teams in the company and it was difficult for them to get considered within the tasks to be developed by the other teams. Working in the PEAK framework, planning quarterly based on the fulfilment of some objectives and KRs involving previous work on communication between teams to definitely reach handshakes. It is also indispensible since the the multidisciplinary teams have to incorporate sales people if the fulfilment of KRs requires it. Applying this methodology allowed to solve the above mentioned problems to a considerable extent. No less essential has been the role of this methodology during such a special time as the pandemic when teams are have been working from home. I believe PEAK has been the key that has allowed the machinery to keep going.
Now I know that through Agile, we can put the customer at the centre of our mission and organize ourselves in a different, totally cross-functional way. This allows us to accelerater, be more innovative and not get lost in actions that do not make sense to the end consumer.
Mental opposition to change prevents teams from unleashing their full potential. However, thanks to the change of mindset and methodology we developed through ActioGlobal, we have improved our alignment and focus on sales teams, achieving progress with positive energy in any work environment.
If you desire to shape the future, through Agility, Digitalization and High Performance, then let´s make it come true - together