LEAN
Lean is a business philosophy and strategy, driven by work, innovation and learning systems that aim to create the knowledge necessary to deliver superior customer value and performance.
80%
OF THE ACTIVITIES THAT ARE CARRIED OUT IN THE PROCESSES OF PRE-LEAN COMPANIES DO NOT ADD ANY VALUE FOR THE CLIENT OR BOTHER THE CLIENT.
1.
Purpose and Prioritization:
What requirements of the clients have we not met? Where do we need to focus and prioritize to achieve this?2.
Process:
How do we reach a way of working to focus everything we do on customer satisfaction and eliminating everything that does not add value in a systemic and consistent way?3.
People:
How do we ensure that each process has a self-organized, responsible team capable of continuously self-improvement in line with the customers' needs?OUR KEY RESULTS
THESE ARE SOME OF THE CHALLENGES OUR CLIENTS HAVE FACED:
“Our clients ask us for changes, and we either don't respond or we respond after we already lost them.”
“Our processes are designed to meet the checklist of each department not to meet the needs of our customers.”
“The client here is only important when it comes to PowerPoint.”
WE HAVE SIMILAR PROBLEMS. WE NEED SOLUTIONS
OUR SOLUTIONS
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LEAN ENTERPRISE
Our Lean Enterprise System, IBSⓇ Integrated Business System, has been implemented with great success in organizations around the world, including multinationals from various sectors such as HARTMANN and CANON GROUP.
In Spain, we have deployed IBSⓇ in companies such as DKV, Adam Foods or Natra.
IBSⓇ has been developed and enhanced over the last ten years in collaboration with experts from TPS (Toyota Production System) and Toyota Way such as Jeff Liker and HPO (High-Performance Organizations) such as David Hanna.
IBSⓇ as a Lean Enterprise System covers all the building blocks necessary for the transformation of an organization as from strategy to execution.
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LEAN HEALTHCARE
With our experience of having implemented LEAN in over 30 healthcare organizations, we certainly know how to apply LEAN to transform healthcare organizations: hospitals, clinics, doctor's offices, nursing homes, day care centers, and residential care facilities
For two decades, we have succeeded in improving the quality and safety of patient care, reducing waiting times, tests, analyses and results, standardizing hospital processes, optimizing current resources (equipment and materials), reducing malfunctions and increasing availability, eliminating non-value added actions and increasing value activities, saving space and reducing inventories by increasing the commitment and motivation of all healthcare staff.
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LEAN PRODUCT DEVELOPMENT
We boost the capacity for innovation and product development in organizations using our methodology OKROS® focused on product development combining the best practices of Lean and Agile.
OKROSⓇ has been adopted by over 1200 self-organized teams around the world to transform the way execution and innovation have to be performed to meet the real needs of users, customers and consumers.
Through our own methodology of Lean Product Development, the teams work end-to-end involving suppliers and customers to achieve projects and products that fulfill their objectives.
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LEAN HOTEL
With our experience applying LEAN in both multinational hotel groups such as Marriott (Ritz Carlton, Sheraton, W hotels, St.Regis, Le Meridien, Renaissance, AC) and local groups such as Golden Hotels, we know how to leverage LEAN to radically improve the customer experience as well as to improve the back-office operations of the hotels.
For two decades, we have succeeded in improving service standards for guests, transforming internal processes and flows, enhancing attention and speed of response to guests, accelerating personalization so that hotels can adapt to the changing needs and preferences of people during their stays with them.
OUR CLIENTS
TELL YOU HOW WE ACHIEVE HIGH PERFORMANCE
Working hand in hand with ActioGlobal on a Lean Healthcare project at Segovia's General Hospital has meant putting problems on the table and providing solutions, which at first sight seemed complicated, in an orderly and facilitated way in a multidisciplinary work group setting, creating a climate of trust and safety in the team and promoting a quality culture among all the professionals. We have learnt a lot from all the people involved, from each other, and we hope to continue working with ActioGlobal in the future.
Thanks to the perfect combination of theory and practice, ActioGlobal's program has helped me to settle myself in the new context of exponential change. After this experience I will be able to manage the current and future complexity with confidence, having acquired the necessary mindset and Agile tools to manage uncertainty. I will certainly implement everything I have learned within my company.
Our experience with the ActioGlobal team has been very positive. They have accompanied us in improving our entire management system and also in understanding and effectively applying the innovation sprints "Design Sprints". Personally, their support has helped me to accomplish the transformation of the organization.
At Siemens Gamesa, after feedback from other ActioGlobal clients, we decided to launch a productivity improvement project to increase the plant's manufacturing capacity. The new way of working was quickly internalized by the team and it didn´t take long for them to see he results. Once the improvement was achieved, we followed the work philosophy and obtained additional improvements that allowed us to compensate for other new market requirements (exponential change) that were negatively impacting our productivity. Due to a change in demand, we are currently replicating part of the methodology deployed with ActioGlobal, so we will definitely work closely together again in the future to transform our processes, team management and improve our competitiveness in this global setting.
After many years of working in different sectors and environments, it is reassuring when you can always count on the help and support of a reference in the Lean environment like ActioGlobal with their clear approach to concepts and result orientation.
ActioGlobal's guidance in impoving and optimizing processes in the Pharmacy Service has marked a before-and-after in our management. Firstly, by helping us to focus on a rational use of resources, eliminating waste and, above all, because it has been the starting point for a cultural change through "Lean" which has allowed us to grow as a team and always work in pursuit of excellence in our service.
After more than 10 years working with ActioGlobal in several different companies, I am convinced that they are the best option to lead a complete transformation of the operating culture of an industry into a safe harbour. From my point of view, the key to the success of a company like this lies in the consolidation and sustainability of the changes taking place and this is something inherent in ActioGlobal's DNA. There is no speculation about deadlines and the transformation programme is tailored to the needs of each case, adapting it to the starting situation, priorities, strategic plan, ... Good work and I trust I can count on you as a partner in the coming years.
The transformation of the processes, in the people and in the organization of Hispanofil, besides developing our staff and strengthening us as a team, has improved the confidence of the customers in our company. All this is enabling us to overcome the crisis caused by Covid-19 faster and with better results than our competitors. Thank you ActioGlobal, now we are AGILISTS!
If you desire to shape the future, through Agility, Digitalization and High Performance, then let´s make it come true - together